Terms and Conditions

Synergene Biotech GmbH is committed to offer fast, reliable and affordable services for the life science community and will do so by employing top technology and know-how. Methods and protocols used are constantly improved for your convenience and our customer's satisfaction is of highest priority.

Please note that processing and delivery times are indicative and start from the moment when the samples are in our possession. Conversely, data will be considered as sent as soon as it leaves our facilities. Synergene Biotech will make great efforts in respecting the indicated delivery times, but will not be liable for any delay caused by force majeure.

Furthermore, Synergene Biotech disclaims all damage caused by problems of delivery services including delays and loss of samples or data in either physical or electronical form.

Except for any information submitted through this web site, all samples and information submitted to Synergene Biotech, as well as the data resulting from analyses will be treated as confidential. Synergene Biotech will make great efforts to provide safe data storage and handling. Therefore, access details given by Synergene Biotech including user names and passwords must be kept secret by the user.

Should special data treatment be required, you must contact Synergene Biotech before submitting material of any kind including samples, or data. If this is not the case we will use our default data processing protocols. Unless specified otherwise, data will be returned by email. For your convenience we will include trace files and text files upon request.

In order to allow us to take the necessary steps for safe handling, samples containing dangerous chemicals or biologically harmful material have to be declared explicitly by contacting us prior to submission. Please note that you will also have to proceed according to the applicable laws and regulations when sending dangerous materials and that we reserve the right to refuse processing of samples if safety or other standards are not met.

To prevent economical or technical damage we reserve the right to interrupt running processes or reject any samples judged to be of too poor quality. Should this happen to be the case you will promptly be informed and no billing will take place for the unprocessed remaining part of the order.

All prices quoted do not include Swiss VAT except upon special written agreement. Unless explicitly agreed otherwise, sequencing service does not include editing nor does it include shipping costs. Invoicing will be carried out irrespective of the results of the analyses. Free reloads will have to be explicitly approved by Synergene, as we reserve the right to refuse any free reloads if technical or other standards are not met. Invoices are payable within 30 days net.

Right of use of the prepaid barcode label sequencing starts upon receipt of a valid proof of payment of the invoices related to the order. To protect the purchasing customer from fraud or illegitimate use of barcode sequencing services, we reserve the right to interrupt such services at any time. In case of suspected fraud or loss of labels by the customer, we require the customer to contact us immediately. We will replace the missing labels with new ones. The missing labels will be void of any validity and must be destroyed if they should be found again at a later time.

This site and its content is owned and managed by Synergene Biotech GmbH. No commercial use of any part of its content may be made without previous written consent from Synergene Biotech.

Synergene Biotech will make reasonable efforts to keep this site's information current and accurate but does not warrant or assume any legal liability or responsibility as to the accuracy, completeness, or usefulness of any information, process, or software available from this server. Thus, Synergene Biotech will not be liable for any damage resulting from the use, or the inability to use the information and the software provided on this site.

All information submitted through this site shall be the property of Synergene Biotech. As such, it might be used for commercial or other purposes without any right for compensation. Synergene Biotech is under no obligation to treat your submission as confidential or to respond to it.

Synergene Biotech does not have any control over linked third party sites. Therefore, Synergene Biotech disclaims any liability for all third party information and its use. Synergene Biotech does not warrant any responsibility for the availability or content of these external sites, nor does Synergene Biotech warrant, endorse, or guarantee the products, services, or information described or offered at these other Internet sites.

By placing an order or viewing this website you agree with Synergene Biotech's terms and conditions. Prices and conditions are subject to change without notice.

Present terms and conditions are governed by the laws of Switzerland. The place of jurisdiction is Zurich.